Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your information.
1. Information We Collect
Personal Information
- Name, email address, and phone number
- Shipping and billing addresses
- Measurements and fitting information
- Design preferences and requirements
- Payment information (processed securely)
Automatically Collected Information
- IP address and browser information
- Website usage patterns and preferences
- Device information and operating system
- Cookies and similar tracking technologies
2. How We Use Your Information
- Process and fulfill your custom design orders
- Communicate about your projects and appointments
- Provide customer support and assistance
- Send updates about our services and new collections
- Improve our website and services
- Comply with legal obligations
3. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share information only in these circumstances:
- With trusted service providers who assist in our operations
- When required by law or legal process
- To protect our rights, property, or safety
- With your explicit consent
4. Data Security
- We use industry-standard security measures to protect your data
- SSL encryption for all data transmission
- Secure payment processing through trusted providers
- Regular security audits and updates
- Limited access to personal information on a need-to-know basis
5. Cookies and Tracking
We use cookies and similar technologies to:
- Remember your preferences and settings
- Analyze website traffic and usage patterns
- Provide personalized content and recommendations
- Improve website functionality and user experience
You can control cookie settings through your browser preferences.
6. Your Rights
You have the right to:
- Access your personal information we hold
- Correct inaccurate or incomplete information
- Request deletion of your personal information
- Opt-out of marketing communications
- Request data portability
- Lodge a complaint with relevant authorities
7. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.
8. International Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information during such transfers.
9. Children's Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will delete the information immediately.
10. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last Updated" date.
11. Contact Us
If you have questions about this privacy policy or our data practices, please contact us:
- Email: info@rmfmodern.com
- Phone: +233 536 738 154
- Phone: +1 647 703 2734
Last updated: 8/8/2025